At Upwork, we connect users across over 180 countries in a global marketplace. We work daily to provide you with secure tools to connect and get more done.
Sharing information via files and URLs is an important step in collaborating on Upwork. Find our file sharing pro tips and frequently asked questions below.
NOTE
Looking for tools and step-by-step help? Find our full guide to sharing information on Upwork here.
Ready to interview? Find our tips for project scoping and interviewing here.
Frequently Asked Questions
Upwork is highly protective of your privacy, only disclosing information permitted by our Privacy Policy. This may include the rare instance of subpoena or other legal requirements, which you’ll find outlined in our protocol here.
All attachments and links transferred on Upwork are scanned for potentially malicious content.
In some cases, malware scanning will remove embedded macros, formulas or active content that is deemed potentially malicious.
Executable files such as .exe, .bat and .vbs are prohibited and blocked. File attachments (such as Microsoft Office documents, Adobe .pdfs, images, etc.) are allowed but scanned for potentially malicious content.
We currently support Google Drive, Dropbox, WeTransfer, and OneDrive.
Unknown file shares have previously been used for malicious activity on the Upwork platform and we now only support Google Drive, Dropbox, WeTransfer, and OneDrive.
Upwork currently supports Google Drive, Dropbox, WeTransfer, and OneDrive. Contact Customer Support to send and receive files from an unsupported file share.
It is important to use one of the supported file shares in order to ensure your content is delivered without issue. There are cases when non-supported file shares may be blocked.
If your file was blocked, it is due to one of the following scenarios:
- Your file was found to be malicious or high-risk
- The file exceeds the maximum file size allowed by our virus scanner (1 GB).
The current maximum size allowed is 1 GB per attachment.
Depending on the size of your screen you will see two different options:
- On a smaller screen, there will be three dots to the right of the file name. Click the dots and select Download Original File.
- On a larger screen, there will be a download icon to the right of the file name. Click on that icon to download the original file.
Important: These files are unmodified, please ensure you trust the sender before downloading.
- To download a file, open the right panel (ⓘ button) and view the files through the Files & Links button on the right panel
- Select the three dots (...) button on the relevant file and choose Download
- You can also click the the dots (...) button near the file name and choose Download or Delete
A data scan is a type of security control that does not rely on threat detection. It works by assuming all files are malicious and then scans and rebuilds each file to ensure the content is safe. It is effective against known and unknown threats, including zero-day attacks, undetectable malware, obfuscation, and more.
Upwork utilizes modern link scanning tools to block malicious links from being shared within the Upwork platform.
If you are sharing a URL that is blocked but is not malicious, please contact our Account Security team. If we find that no malicious indicators are present, we will allow you to use the URL on our platform.