Pre-funding via Bank transfer, Wire, or PayPal is not currently supported. This process should ONLY be used in urgent situations.
Urgent Billing and Refund Option (via ACH/Wire, or PayPal) should only be offered IF…
- Client has billing issues, unable to add alternative billing method, AND wishes to resolve negative balance. PayPal is only offered if client is in segments Small Business, Mid-Market, or Large Merchant.
Note: If this is the case, before offering these urgent options, encourage the CL to add a valid billing method to their Upwork account. See **Declined Credit Cards or **PayPal
Starting September 2019, all manual payments from clients via PayPal and ACH/Wire will be charged a 3% payment processing fees unless the client is subscribed to a client plan that exempts the account from payment processing fees.
- Or, freelancer needs to send payments to clear negative balance
- Or, freelancer needs to refund their client
Process for Urgent Billing & Refund Options