Overview Clients are interested in Enterprise for many reasons including the talent that is available, flexible payment options, company growth and more. They are looking for ...
There are cases where it’s necessary to adjust the freelancer service fees as well as relationship values within the system. Requests from EPS to adjust for BYO reasons can be p...
Customers may from time to time request access to Upwork’s API, which is required should the client want to integrate Upwork functionalities to their web-based or mobile applica...
Currently, we have a process set up for VSB+, Small Business, Medium Business, Large Business and Enterprise w/o Compliance should clients find themselves in a position that req...
Premium Support is geared towards high touch experiences. That means, whenever we have the opportunity, we want to proactively service the needs of our customers, versus directi...
POC: TLs, Charlene Why do we do this? We follow this process to help users move forward when in a conflict or have an important issue. Historically, phone calls can often be s...
The top 2 contacts we receive from Clients are unresponsive fl/agency and refund requests. We’ve created this process in order to resolve conflicts before they get to the point ...
Who they are and What they do Who they are: Elizabeth Dalnoki, Manager Main distro: enterprisebilling@upwork.com **Please, CC Charlene and your Team Lead on any email commu...
Problem: Clients do not have visibility in the product as to how much total spend has incurred (inclusive of fees) until the end of the month* . This prevents them from proper p...
This is for: All enterprise plan clients with mature financial needs (e.g. PO process, finance department, milestone adherence, compliance to contract end dates, etc.) Business...
We have increased the fee on smaller projects and decreased the fee when a relationship crosses important thresholds. New service fees will not apply to freelancers working with...
Our biggest clients use the Upwork Enterprise Compliance Solution, where the Compliance Team reviews each contract offer to confirm if it’s suitable for an independent contracto...
What is Compliance? Compliance is ensuring that clients and their workers are engaging in working relationships that comply with the laws in their respective locations. We ...
To report chat misrouting cases, please use this form. CS agents can handle specific issues of Premium/Enterprise clients. A Premium segment does not mean an automatic transf...
We’ve partnered with WeWork to offer their U.S.-based members services used by our largest clients. For clients who are also WeWork members, this is a unique opportunity to acce..