At times, we hear from clients that have reached out to request a demo but for one reason or another, they have not heard back from Sales. Often the reason is they are ineligible for the plan, but we don’t know much beyond that. Maybe the customer has needs they have not been able to previously communicate without our interjection.
In order to provide users with consistent information regarding our Payroll service/processing and to avoid legal issues, please advise users to email upworkpayroll@upwork.com.
For questions regarding employment (W-2) relationships specifically, please inform users to "reach out to their direct contact for their employer of record. Contact person varies per vendor. You may also direct users to contact payroll@Upwork.com and they will be guided on how to reach the correct EOR vendor contact.