Identify Premium/Enterprise User
For call requests, direct the customer to this Premium Support booking link:
https://www.upwork.com/enterprise/contact-us
| Segment | Support Team | Support Channels |
| Large Business | Premium Support |
Phone (dedicated) Chat Ticket |
| Mid Market | ||
| Small Business | ||
|
VSB/ Unknown VSB+ |
Client Support |
Phone Chat Ticket |
OBO - found by Segment under Identity tab
BOBO - click Tags to see User tags:
Zendesk - see under Tags box on left of ticket:
Being contacted by a hiring manager with a VSB or VSB+ segment is common so please follow the steps below to check if user's issue involves a VSB+ company.
1. Scroll down to the "Invited to Teams" widget in OBO.
2. Click the "team ID", sample here. It will show you the segment of the company owner.
Ticket & Chat - how to handle & transfer
Premium Support Chat is available 24/7.
Process Map
Phone - how to handle & transfer
Premium Support Phone is available 24/5 Monday to Friday.