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Arbitration

Arbitration is part of the dispute process that’s available on fixed-price contracts if a freelancer and client are unable to reach an agreement through Upwork’s dispute or medi...

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Chargebacks

A chargeback is what happens when someone contacts their bank and asks them to reverse a payment they already made. When this happens, the bank or credit card company lets us kn...

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Chargebacks

A chargeback is what happens when someone contacts their bank and asks them to reverse a payment they already made. When this happens, the bank or credit card company lets us kn...

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Automatic Payment Schedule

Earnings are automatically withdrawn to your primary payment method based on the Payment Schedule you choose. To update or change your Payment Schedule, go to Settings > Get Pai...

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Direct to US Bank (ACH) Fees and Timing

Timing ACH funds will arrive in your bank account within two to five business days. Processing and clearing times vary widely from bank to bank. Bank holidays can also delay you...

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Direct to Local Bank Fees and Timing

Depending upon your home country or bank, Direct to Local Bank payments may be subject to different timing, fees, or restrictions. Timing In general, direct to local bank paymen...

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PayPal Fees and Timing

Timing In most cases, your payment transfers immediately. However, there are occasions when it may take up to 24 hours. If it has been more than 24 hours, please contact PayPal....

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Payoneer Fees and Timing

Timing Transfers from Upwork to Payoneer typically take two days to clear. Payoneer has an instant loading option available, for an additional fee of $2.50. You can set this opt...

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M-Pesa Fees and Timing

Timing In most cases, your payment transfers immediately. However, there are occasions when it may take up to 24 hours on weekdays or next business day on weekends. If it has be...

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Wire Transfer Fees and Timing

Processing Time Wire transfers will be processed within one business day but may take several to arrive in your bank account Bank holidays in the U.S. or your country can dela...

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