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Articles in this section

Use Messages

Messages is a chat-based communication and collaboration platform. You can chat with your clients, freelancers, and team members in real time or have the conversation waiting fo...

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Video and Voice Calls

Better communication leads to better work. You can make a video or voice call on Upwork anytime by using Zoom. You'll start the call right from Upwork Messages and you don't nee...

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Troubleshoot Messages

Types of Errors: Unable to Load Messages error or Messages panel fails to load at all (no error displayed) Unable to Authenticate User error Unable to Load Messages Receiving...

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Recorded Zoom Meetings in Messages

Note: This feature is being rolled out gradually. Don't worry if you can't see it in your messages yet - It will be available to everyone soon. You may have times when you nee...

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Using Loom Video in Messages

When work is done outside an office and across time zones, communication becomes even more important. Loom is a video messaging tool in Upwork Messages that makes work collabora...

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Use Screenshots in the Desktop App

Screenshots can help you communicate quickly with a client or freelancer — for example, you can show progress on a logo, draw attention to specific data, or ask questions about ...

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Supported Attachment File Types

Most file types are accepted, including .doc, .docx, .pdf, .txt, .ppt, .gif, and .png. The acceptable file types are the same everywhere attachments are available (proposals, jo...

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