CS agents should handle any Freelancer Success inquiries. Do NOT forward any tickets to the Freelancer Success queue. If there is anything that cannot be answered in the attached KB pages, see a TL.
**Confirmation of Services Requests
Click link for process map. EE will ultimately handle the request.
The Service Contract (also called “Confirmation of Services Agreement”) is a requirement from most banks in the former Soviet Union, for all money transfers coming from a foreign country.
**Income / Employee Verification Requests
See link for process map.
EE agents will handle all requests for marketplace and Enterprise freelancers and will forward requests to TIP, HR, and/or Legal when necessary.
**Job Success Score (JSS)
See link for:
- Job Success Score Basics
- Agency Callouts
- Internal JSS Info
- Understanding JSS in OBO
- How to Handle JSS Replies
- Q&A
**Top Rated Freelancer and Agency Program
See link for:
- Top Rated Basics
- Agency Callouts
- Accounts Holds - impact on TR status
- Q&A
**Rising Talent Freelancer and Agency Program
See link for:
- Rising Talent Basics
- Agency Callouts
- Accounts Holds - impact on RT status
- Q&A