In order to track the different types of issues with the Upwork Desktop Application, this process should be followed before sending any issues to Tech Support for review. This includes any tickets that include a "debug report”.
If thinking of sending ticket to TS, be sure to follow **Tech Support Best Practices first.
If FL / HV FL where this is a need, please see #cs-freelancersupport for assistance
CS Process
- Update “Type” to Question
- From the left-hand options in a ticket, check “TS UTA” and fill in: UTA Version, UTA Problem Nature, & OS Version fields (user can find version of app by logging into app > clicking on the up arrow toward the bottom of the app > selecting About
- Provide detailed Internal Notes for TS to understand the issue at hand
- Assign ticket to Technical Support and submit as “Open”