Upwork charges all negative balances due daily in a large batch. “Negative balances” = hourly payments and bonuses.
Any balance owed will be charged against the primary billing method. If the primary billing method is declined, the system will attempt to charge any verified, backup billing method on file. If all decline, the system will attempt another charge in 24 hours.
This process will continue with all verified billing methods on file every 24 hours until after the 5th failed day of charges. At that time, the account will automatically go into a temporary financial suspension. Then, a charge on all verified billing methods will be attempted for an additional 5 days. Thereafter, the client will need to trigger the charge from his Billing Methods page by clicking ‘Pay Now’ OR add and verify a new UPM OR (if an urgent matter only) send a one-off payment to settle the past due balance.
Batch Charge Times
5:00 AM UTC Tuesday to Sunday & due to the weekly billing cycle of hourly contracts, 15:00 UTC Mondays.
If a past due balance remains unpaid for 30 days, the client account can be passed onto collections.