This page will help decide whether to “undecline” a billing method or attempt a $1 test charge.
When a client’s primary billing method is in a declined state, clients are unable to hire freelancers for hourly and fixed price contracts. If a client does not have any past due balance on the account, there is no option to make the billing method active and clients may contact CS.
This process is to help guide agents in choosing the proper method when resolving clients’ hiring issues relative to declined billing methods with no past due balance.
If past due balance and credit card declined - see **Declined Credit Cards
If past due balance and issue with PayPal account - see **PayPal
PAY NOW is missing OR no access to it at the moment - see **Manual Charge Billing Method
If CSS Notes show Automated Suspension per Payment Risk - see **Automated Payment Risk CC Suspension
Process Map
In order to undecline a billing method, be sure to follow the map steps above. If led to this section, the criteria is as follows:
- No past due balance (check ‘past due balance’ in AE)
- No other back-up or alternative billing method is active (view under AE)
- Billing method was not flagged by Payment Risk for possible fraud (check CSS Notes)
- Decline was due to failed charge from Fixed Price funding (check Last Charges page to ensure declined due to FP2 aka fixed-price)
- Decline should not include the following AVS Decisions and Auth Response (Check Last Charges page):
- No chargebacks (check CSS Notes)
- With successful charge on billing method 90 days ago (check statement to view successful charges)
- Has not been sent to collections (check CSS Notes)
CSS Notes