Videos for clients and freelancers (that we can share!) to help with success on the platform.
- Searching for a Freelancer on Upwork - Learn how to find potential freelancers
- Organizing Freelancer Applicant List - Some suggestions on how to organize the list of freelancers that applied to a job to quickly identify the best fit
- Sending an Offer and Starting a Project - Once a freelancer is chosen, send an offer and begin the project; learn how to fill in the details of an offer, agree to hourly limits, and set up milestones
- Message Center - Learn about the Message Center
- Setting Up a Payment Method - Before starting a contract and making payments on Upwork, you’ll need to add a payment method to your account
- Using the Work Diary - Learn how Upwork makes it easy to manage invoices and payments for hourly contracts with the Work Diary
- Upwork Hourly Protection - Upwork's hourly project payments are often protected with our Hourly Protection Program; learn how they work in this video
- Fixed Price Protection - Learn about Upwork’s Fixed-Price Payment Protection
- Getting Started on Upwork - A Guide for Clients - For clients who are curious about getting started on Upwork
- Growing Your Business (Tips and Best Practices)
- Adding a payment schedule on Upwork - After you’ve added your payment method you’ll need to setup a payment schedule for the withdrawal of your earnings.
- Setting up your Freelancer Job Feed - Set up your Job Feed, so you find new clients and never miss out on those opportunities that are a great fit for you.
- Message Center - Collaboration is made easy on Upwork when you use the Message Center.
- The Upwork Desktop App - The Upwork Desktop app is designed for collaboration, and logging time on hourly contracts.
- Creating an Upwork Freelancer profile - Building a great Upwork profile can help you stand out from the crowd. In this video you will learn how to build a professional freelancer profile.
- Submitting an Upwork proposal - Your Proposal is how you introduce yourself, highlight your skills and experience, and tell the client why they should engage with you. It’s your opportunity to show that you understand the project and are qualified. Here’s how to write a Proposal that works well with clients and leads to interviews
- Building Your Business (Tips and Best Practices)
The Business Resources Page is a collection of resources that freelancers and clients can use to grow their businesses. There are also resources for specific needs that small business owners have, like personal health and/or disability insurance.
The Business Resources Page is NOT a list of products or services offered by Upwork. All offers and resources listed are from third-parties. Upwork does not profit if a user elects to use one of the resources. Likewise, Upwork doesn’t guarantee the resources or make any promises about the resources.
If you receive a complaint from a customer regarding any of the 3rd party services on our Business Resources page, please take the following steps:
- Forward complaint to business_resources@upwork.com (do not share contact email with user).
-
Solve the ticket using the response below:
Thank you for your feedback on <>. Please note that Upwork lists these resources for your convenience, but we do not guarantee the resources, which are operated by third-party companies. As such, please reach out directly to <> with your concerns.
To find the resource’s contact information, follow the link from the Business Resources Page to the resource’s website.
Should you have any questions or need further assistance, please don't hesitate to get in touch. Thanks for using Upwork!
If you receive a suggestion from a customer regarding our Business Resources page, please take the following steps:
- Forward suggestion to business_resources@upwork.com (do not share contact email with user).
-
Solve the ticket with the response below:
Thank you for your interest in the Business Resources Page. We hope you will find resources there to grow and protect your business. We are continuing to add resources to the page and I will definitely pass your recommendation for <> to our team.
Should you have any questions or need further assistance, please don't hesitate to get in touch. Thanks for using Upwork!
If you receive a request from a company that would like to be added to our Business Resources page, please solve the ticket with the following response:
Thank you for your interest in the Business Resources page!
The page is focused on resources that small businesses can use to grow and protect their businesses - and related resources that help the self-employed. In order for us to consider you for inclusion, please provide information on the following in an email to business_resources@upwork.com:
- What services does your organization offer? Why do those services help small business owners?
- Where do you offer services? Please be specific about which city(s), state(s), and country(ies) your organization can serve.
- Are you willing to offer a special offer to Upwork users? Please describe.
Thank you for your interest and for sending the information. Include only if asked: If we decide to include your organization, there is no cost.
Once signed up on Upwork, all users can access community.upwork.com! They can leave feedback and also have the ability to message other users within the community.
Participation on the Community page does not reflect on user’s work profile.
In order to foster the best possible Community for all members and the Upwork brand we have outlined a set of guidelines regarding behavior that jeopardize the well being of our Community and the members within it.
Our Community Guidelines are found under the Announcements area and have been copied below:
The following are violations that may result in immediate post removal, warning, board sanction and/or suspension from the site:
- Posting in a language other than English.
- Posting advertisements for any products or services.
- Including your own or another person’s or company's contact information and/or email address in a post for any purpose. Including names of persons or companies (or other identifying information) in an accusation of misconduct, incompetence or other wrongdoing.
- Posting email content, chat transcripts or other private communication.
- Including profanity, vulgarity, hate speech, insults, disruptive or hostile comments, interpersonal disputes or threats of violence in a post.
- Including material (graphic or text) that is obscene, pornographic or adult in nature.
- Discussing or reposting deleted posts or warning letters or discussion of sanctioned or no longer registered members.
- Using JavaScript or active code, making repetitive posts or otherwise taking actions that interfere with site operations. Posting deliberately disruptive and negative statements about Upwork, Elance, or oDesk.
- Encouraging others to violate Upwork policies. Attempting to impersonate Upwork staff or other Upwork members.
- Posting material that in any way violates the Upwork User Agreement or other Terms of Service.
- Posting content determined to be inappropriate, overly negative, in poor taste, or otherwise contrary to the purposes of this forum, in the sole discretion of Upwork.
These guidelines are not exhaustive and the Community moderators will have full discretion to remove any content (which includes downloadable links, third-party apps and extensions) they deem inappropriate. This includes messages sent through the private message area of the Community. In addition, the moderators are not obligated to remove any content, even if it violates the Guidelines. You should understand, violating these Guidelines may have consequences ranging from a warning to banning.
- Warning
- Users who violate guidelines are sent warnings through private messages, Posts are also moderated (edited) or removed from public view. We do not delete posts and can recall post history if requested by Customer Support.
- Suspended
- If a user continues to violate guidelines after being warned, or their behavior is grave enough we may issue a suspension, which temporarily restricts a users’ access from the forums during a given period of time, usually 7 days.
- Banned
- Users who have not been accepted on the marketplace or are suspended from the platform, will also be permanently restricted from the Community. Additionally, a banning is the final disciplinary action after warnings and suspensions.
- When banned a note is added to OBO.
If there's an escalation that needs to be sent, it can go to, communityescalations@upwork.com (e-mail not to be given out publicly).
Customers can access Upwork Academy at any time and explore as much content as they’d like. They can take a course, complete several courses, watch a video, read a relevant article and even sign-up for group coaching with Upwork Success Coaches (**Cohort Coaching).
- Upwork Academy link (can be shared with external customers)
- FAQ link (can be shared with external customers)
-
Upwork Academy Library (for internal use only)
- Sort through the library’s resource type (course, learning path, video, other) and audience (enterprise, talent, client) drop-downs to get to the specific resources link you can share with our customers.
- Select “all” to reset the filters.
- Make sure to use the copy link function under CS Agents when sharing resources to customers for easy tracking.
- You can also use the search bar using keywords
Webinars
- Beginner Tips
- Building a Business on Upwork
- Profile Tips
- Proposals that Win Work
- How to use Project Catalog
Expert Talks
- From Side Hustle to Full Time Career
- Client Onboarding Best Practices
- Captivating Clients with Storytelling
- Nurturing Client Relationships
Product Updates
Reactive Agent FAQs:
Upwork Academy would be better with [suggestion}.
Thanks for letting us know! Upwork Academy is still evolving and we’re working on enhancements to help you learn and succeed on Upwork. We’ll pass that on to the team!
Upwork Academy is not helpful/pointless.
Thanks for the input! We are still evolving Upwork Academy and expanding its content, uses, and availability. We’ll share your feedback with the team so that we can make your experience using Upwork the best it can be.
The Community Blog Contributor program is launched to give all community members (internal and external) a platform to share their stories, advice, and passion in the Community blog.
Resources:
- Community announcement with FAQs: Share your journey and expertise on the Community blog
- Community blog: Community Blog
- Community Contributors page: Community Contributors
- Community contributor agreement: Community Contributor Agreement
- Submission guidelines: Submission Guide - Upwork Community
How do I sign up?
You already have. If you’re using Upwork, you’ll be able to sign right into the Community by going to Community.Upwork.com or from your navigation bar by clicking the question mark and selecting “community and forums”.
How do I get started in the Community?
Check out our Community Basics page to get started and be sure to familiarize yourself with the Community Guidelines.
Will my participation in the Community affect my profile/activity in the marketplace?
No, like today your participation in the Community is not reflected on your work profile. That said, as this Community becomes more and more successful, we definitely want to find ways to give you more credit for your participation here.
How do I use kudos/Best Answer/other options/features?
Check out our New User page here. We also have FAQs on this page where you can ask for more information on these features and how to use them.
I posted in a discussion but now I don’t see it, where is it?
When on the Community page if you click on your name you will be directed to your Community Profile, here you can see your latest post, kudoed posts and those you’ve kudoed.
I’ve been suspended or banned from the Community what do I do?
If you have been banned or suspended you will see a notification detailing the reason, when attempting to log-on to the Community.
Check out the Community tab, Community Blog Contributor Program drop-down.